Who’s Listening Anyway?

Customers.  In general I don’t like any of them.  There are not many that don’t complain, where you don’t have to bend over backwards to get them to use your service or buy your product.  We have to be more creative to get their attention.  They know what they are worth and are more demanding and even the best can’t keep up with their ever changing needs. 

One of the reasons why I want to do this is because:
1.  It’s one of my New Year’s resolutions for 2009 and I have to start strong… January 1st.
2.  At Kursaal Oostende we receive over 250,000 customers each year.  Lots of stories.
3.  Another way to appear ‘busy’ if my boss is watching me behind my desk at work. (Actually, this is the only reason, but I have to sugarcoat it a little bit… he’s probably reading too)

I’m not pretending to be any expert, but on the other hand I hate so-called experts who write lovely dustjacket covered books about how customer is king and how we have to be gratefull for their business.  How we have to handle them with care and always be friendly.  I tried that and it backfired.  So this should be a blog in constant developping.  Or at least it’s supposed to be…

So feel free to share your experiences… we all have had difficult times and we can all learn from each other.  And God knows we can all use a shoulder to cry on sometimes

Similar Posts:

• How ‘the customer is always right’ can make things worse
• Customer relations when the going gets tough
• How come everything old isn’t new again?

Tagged as: blogging, customer relations, social media